c2i2 News

Office Relocation

The c2i2 office in Sierra Vista has relocated to Suite 148B E. Fry Blvd.  This office is immediately behind the previous location at 148 E. Fry.  The office entrance is located on the side of the building facing the customer parking area.  New office hours are 10 AM to 4:30 PM, Monday-Friday. Office phone and fax numbers remain unchanged.

Billing System Upgrades

c2i2 now has an entirely new billing system in place. The new system, powered  by Boardtown Platypus software, automates several processes that previously were done by hand.  The new system integrates billing and payment functions with login authorization and email management.  As a result, you can now view your account online, change email addresses in your account, change passwords and other functions.  You can also use the system to request support or changes.  The new system fully supports automated signup and is encrypted and secure.

As a result of this change, you will see a new address for  mailing in payments.  The new address is
c2i2.com
PO Box 970700
Orem, UT 894097

To view your account online, please visit this link
You will have to use your complete login, ie
your userid@c2i2.com and account password to login.

View Your Account Online Here

Email Service Upgrades from c2i2.com

We have made a significant change in our email service.  The result will be considerably less Spam and Virus messages but will require some minor changes in how you access your email.  The web mail site has a totally new appearance and uses Vircom software instead of  Squirrel mail.  When logging into the mailbox, please use the complete email address including the domain name, i.e., emailaddress@c2i2.com.  The new email software has some enhanced features which we hope you will like and you will see a significant decline in Spam and Virus messages.  

You may also need to update the settings in your email software.  Click here for instructions

You will see messages from postmaster that indicate a message had harmful content attached.  These may be deleted or read as you prefer but generally will have contained a virus.

You can also now review your account online by accessing the Account Login or Online Account Access links here or on our home page.  From the login you can check the status of your account, add or change email addresses, pay your bill online and other features.  

C2I2 Service Upgrade News!

C2I2 has upgraded to a new telecommunications infrastructure with national dial-up access.  This means connectivity to C2I2 from almost anywhere without the added expense of long distance fees or toll free numbers* (may not apply in some outlying areas).  Equipment will now support V.92 and V.90 protocols to allow for faster connection speeds.   See below for new access numbers and dialing instructions and email information.

How will this change affect you?  You will now have access to over 6200 dial-up phone numbers throughout North America.  Faster connection speeds depending on the speed of your modem.  Your user id and email address remains the same.    

Username and Access Number

(These apply to C2I2 full-access accounts only.  These changes do not apply to email only accounts or additional mailbox addresses not used for internet access.) 

It will be necessary for you to use userid@c2i2.com for your username due to the updates being made to the Authentication Servers for C2I2.  Userid refers to your actual username.  For example, if your user id is johndoe, this entry would be johndoe@c2i2.com.  

We have new dial up numbers for customer use. These numbers are in operation now.  Please write yours down:  

All previous dialup numbers have been discontinued

Email Setting Changes

Information on updating email settings to insure your email software is properly authenticating can be found here.

We are excited about  the improvements they allow us to offer you, our customers.  These include:

• 300 hours of nationwide dial up per month on each full access account.

• Additional email accounts included with each full access account.

• ISDN service in most service locations. 

• New programs for small business customers, including web hosting and internet access will be available at terrific rates.

• Referral credits for referring new c2i2 customers.

• Ability to serve customers who travel or relocate.

You need to be certain that your computer is not dialing the area code when you are making a local call. The easiest way to check is to listen as your MODEM dials the number. If you hear more than 7 tones, you may be dialing extra digits.

We strongly recommend that you check your settings by opening the "My Computer" icon on your desktop, select "Dial-Up Networking," use your RIGHT mouse button to select the C2I2 connection, and select "Properties" from the drop down menu. Please make sure that the phone number shown is a LOCAL call from your area and that the "Use country code and area code when dialing" check box is NOT CHECKED.

Please note that in Arizona your local phone carrier may report a long distance call to your long distance carrier if you dial the area code, even though the number you are calling is actually local. While credits are sometimes given by long distance carriers in these circumstances, c2i2 cannot intervene on your behalf with the phone companies involved and will not be responsible for these types of charges. Avoid the hassle and make the changes indicated above if you need to.

C2i2.com is in no way responsible for, nor will it refund any long distance phone charges in connection with your use of the Internet under any circumstances. The phone number chosen during set-up and subsequent use of the service is a customer responsibility as are the system settings on your computer.