Checking Your Email Settings

I'm trying to send outgoing  messages via SMTP and it keeps getting rejected, what is going on?

Answer:  C2i2 requires all SMTP (outgoing) traffic to be authenticated. The Email software on your computer (client) may not be configured with authentication support. If not, simply access your account via POP. In other words, check your mail before trying to send mail you have created. This will authenticate your client for approximately 10 minutes, giving you enough time to send outgoing mail. This method is often called "Check before send". More Information on Authentication.

General Settings for your email client software: 

Choose the client you'd like to use:

Setting up mail in Microsoft Outlook 2000

  1. From the menu bar, choose Tools then select Accounts.
  2. In the Internet Accounts window, click the Add button, and then select Mail.
  3. In the proceeding window, type in your desired name in the Display Name area.
  4. Enter your email address, and then click next. (username@c2i2.com).
  5. In the My incoming mail server is a select either POP3 server, then enter your POP3 host (mail.c2i2.com) into the Incoming Mail Server box, and your SMTP server (mail.c2i2.com) in the Outgoing Mail Server box. 
  6. In the proceeding window, type in your user name and password, and then click next.
  7. Finally, select what type of connection you have, and then click next.
  8. After clicking Finish, you will be taken back to the Internet Accounts window.
  9. Click Close here and you�re ready to use POP3 under Outlook 2000.

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Setting Up Mail in Microsoft Outlook 97

  1. Select Services from the Tools menu.
  2. If you do not see Internet Mail listed, click Add. If you do see Internet Mail listed, click Properties.
  3. Enter your first and last name in the Full Name field, and your email address in the Email Address field.
  4. In the Internet Mail Server field, enter your POP3 host (mail.c2i2.com).
  5. Enter your user name in the Account Name field. Your user name is the part of your email address before the "@" sign.
  6. Enter your password in the Password field.
  7. Click on Advanced Options.
  8. In the Forward All Outbound Mail field, enter your SMTP server ( mail.c2i2.com).
  9. Click OK until you are back at the main Outlook screen. You will need to exit and restart Outlook before you can send or receive mail.
  10. You are now ready to receive and send mail using Microsoft Outlook 97.

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Changing mail settings in Microsoft Outlook Express 6.0

  1. Select Accounts from the Tools menu.
  2. On the Mail tab, highlight your account and select properties from the menu to the right of the window.
  3. In the General tab verify your real name is the way you would like it displayed in your outgoing messages.
  4. Verify that your email address is correct (username@c2i2.com).
  5. On the Servers tab, enter POP3 in the box for "My incoming mail server is a _____ server". Enter your POP3 host (mail.c2i2.com) into the Incoming Mail Server box, and your SMTP server (mail.c2i2.com) in the Outgoing Mail Server box.
  6. In the Incoming Mail Server section enter your user name (the part of your email address before the "@" symbol), and your password, also provided by your ISP or email administrator.
  7. In the Outgoing Mail Server section, check the box that reads "My server requires authentication."
  8. Click the Settings Button to the right of "My server requires authentication".
  9. Choose "Use same settings as my incoming mail server".
  10. Click OK, then click Apply, then click Close
  11. You are now ready to receive and send mail using Microsoft Outlook.

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Setting up mail in Microsoft Outlook Express 5.5

  1. Select Accounts from the Tools menu.
  2. On the Mail tab, click Add, then select Mail. The program will then take you through a series of screens entitled the Internet Connection Wizard.
  3. In the Display Name box on the first screen, type your real name the way you would like it displayed in your outgoing messages.
  4. The next screen will prompt you to enter your full email address ( username@c2i2.com).
  5. On the next screen, select POP3 from the pull-down menu. Enter your POP3 host ( mail.c2i2.com) into the Incoming Mail Server box, and your SMTP server ( mail.c2i2.com) in the Outgoing Mail Server box. 
  6. On the next screen, select Log On Using POP Account Name. Enter your user name (the part of your email address before the "@" symbol), and your password, also provided by your ISP or email administrator.
  7. After clicking Next, you will be prompted to enter a "display name" for the email account. You can enter any name you'd like.
  8. On the last screen, select your method of connecting to the Internet.
  9. You are now ready to receive and send mail using Microsoft Outlook.

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Setting Up Mail in Microsoft Outlook Express

  1. Select Accounts from the Tools menu.
  2. On the Mail tab, click Add, then select Mail. The program will then take you through a series of screens entitled the Internet Connection Wizard.
  3. In the Display Name box on the first screen, type your real name the way you would like it displayed in your outgoing messages.
  4. The next screen will prompt you to enter your full email address ( username@c2i2.com).
  5. On the next screen, select POP3 from the pull-down menu. Enter your POP3 host ( mail.c2i2.com) into the Incoming Mail Server box, and your SMTP server ( mail.c2i2.com) in the Outgoing Mail Server box. 
  6. On the next screen, select Log On Using POP Account Name. Enter your user name (the part of your email address before the "@" symbol), and your password, also provided by your ISP or email administrator.
  7. After clicking Next, you will be prompted to enter a "friendly name" for the email account. You can enter any name you'd like.
  8. On the last screen, select your method of connecting to the Internet.
  9. You are now ready to receive and send mail using Microsoft Outlook.

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    Setting Up Mail in Microsoft Internet Explorer 4.0

    If you want to use email from within Internet Explorer (IE), follow the instructions in this document for setting up Outlook Express, which integrates seamlessly with IE, allowing you to create a new email message from the File menu, for example. You can also configure IE to use another mail client by specifying the path to the program in the Internet Options dialog, accessible from IE's View menu or from the Control Panel.

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    Setting up mail in Eudora 5.0

  1. On a PC:
    In the Tools menu, select Options.
    Select Getting Started in the scrolling icon menu on the left side of the window. (If you are setting up your Eudora client for the first time, it will automatically take you to this screen when you start the program.)

    On a Mac:
    In the Special menu, select Settings. Select Getting Started in the scrolling icon menu on the left side of the window. (If you are setting up your Eudora client for the first time, it will automatically take you to this screen when you start the program.)

  2. If not already there click on the category Getting Started. Type in your full name in the section Real Name, then type in your email address in the Return Address section.

  3. Enter your POP3 host ( mail.c2i2.com) into the (Incoming) Mail Server box, and your SMTP server ( mail.c2i2.com) in the (Outgoing) Mail Server box. 

  4. Type in your POP3 user login name in the area Login Name.
  5. Congratulations you now are ready to run POP3 using Eudora 5.0

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    Setting Up Mail in Eudora Pro 4.0

     

    1. On a PC: In the Tools menu, select Options. Select Getting Started in the scrolling icon menu on the left side of the window. (If you are setting up your Eudora client for the first time, it will automatically take you to this screen when you start the program.)

      On a Mac: In the Special menu, select Settings. Select Getting Started in the scrolling icon menu on the left side of the window. (If you are setting up your Eudora client for the first time, it will automatically take you to this screen when you start the program.)

    2. In the POP Account box, type your user name, the "@" sign, and the name of your POP3 host userername@c2i2.com.
    3. Type in your real name, as you would like it displayed in parentheses after your return address in your outgoing mail. It will also be displayed in the sender column of all messages you send.
    4. Select Hosts in the scrolling icon menu on the left. Your POP account should already be filled in. Enter your SMTP server name ( mail.c2i2.com).
    5. Select Personal Information in the scrolling icon menu, and type your email address (username@c2i2.com) in the Return Address box. Normally you will use your regular email address, but you can enter a different email address if you like.
    6. Click OK to save your settings information.

    Possible Errors

    If you are checking for new mail and log in you may get a message:

    Error getting network address for ".c2i2.com" Cause: host not found (11001)

    This error message means that you not have entered the correct POP3 host in the POP Account box. The POP3 host you entered is shown within the quotation marks in the error message. Remember that your POP3 host is: mail.c2i2.com.

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    Setting Up Your Pegasus Mail Client on a PC

    If you are running Pegasus for the first time, it will automatically present you with a screen entitled Pegasus Mail Options And Preference Settings with several boxes for you to fill out.

    If you are reconfiguring Pegasus (i.e. if you have previously used it with another email account), select Network Configuration from the File menu to reach this screen.

    Then enter the following information:

    1. Under Properties > For Receiving Mail, type in your POP3 host (mail.c2i2.com), your user name, and your password. Your user name is the part of your email address before the "@" sign.
    2. Under Properties > For Sending Mail, type in the name of your SMTP host (mail.c2i2.com).
    3. Optional: If you wish to specify a return email address that is different than your regular POP address, click Advanced Configuration Options. Type your return address under Outgoing SMTP Mail > From Field. Normally you will use your regular email address, but you can enter a different email address if you like.
    4. Click OK to save your settings information.
    5. You are now ready to send and receive mail using Pegasus.

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    Setting Up Your Pegasus Mail Client on a Mac

     

    1. Select Preferences > Network Configuration from the File menu. In the left side of the box, the Receiving Mail icon should be highlighted.
    2. Type in your mail host (mail.c2i2.com) also called a POP3 host, and user name. Your user name is the part of your email address before the "@" sign.
    3. Click Set Password. Enter your normal password, and click Okay.
    4. Click on the Sending Mail icon on the left.
    5. In the Relay Host box, type in the name of your SMTP host,  (mail.c2i2.com).
    6. Optional: If you wish to specify a return email address that is different than your regular POP address, type that address in the From box. Normally you will use your regular email address, but you can enter a different email address if you like.
    7. Click OK to save your settings information.
    8. You are now ready to send and receive mail using Pegasus.

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    Setting Up Mail in Calypso

    You can use the Calypso Mailbox Wizard to create a Calypso mailbox based on information you provide about your email account. Follow the wizard's instructions to complete the installation.

    1. To start the mailbox wizard, click Create A New Mailbox, or click New in the Mailbox menu.
    2. Enter your POP3 host, (mail.c2i2.com) your SMTP host (mail.c2i2.com), your user name, and your password. Your user name is the part of your email address before the "@" sign. Your POP3 host ( mail.c2i2.com), your SMTP host (mail.c2i2.com), and your password. If you need help, click Help to open the online Help. Click Next and Back to navigate through the wizard.
    3. The wizard supplies default answers for some of the data needed. In most cases, these defaults will be adequate and you can click Next to accept the defaults. You can, however, change the defaults based on your setup.
    4. You can also create multiple email boxes, to allow different users to share the same computer. Each mailbox can manage multiple email accounts, and you can have more than one mailbox open at a time. To create additional mailboxes, click New from the Mailbox menu or Create A New Mailbox from the Welcome panel and just follow the wizard.
    5. You are now ready to send and receive mail using Calypso.

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    Setting up mail in Netscape Messenger 4.75

  1. If Communicator is already open, close it.
  2. From the Start menu, choose Programs > Netscape Communicator > Utilities > User Profile Manager .
  3. In the User Profile Manager window, click New.
  4. In the Creating a New Profile window, click Next, then follow the instructions in each consecutive window. Make sure the following options are set:
  5. Enter your Name and Email Address
    Use your regular email address.  norman@c2i2.com.
  6. Set up your Outgoing Mail Server
    Outgoing mail (SMTP) server: mail.c2i2.com 
  7. Set up your Incoming Mail Server
    Mail server user name: enter your user name
     if your email address is norman@c2i2.com, enter norman as your user name.
    Incoming Mail Server: mail.c2i2.com 
    Mail Server type: POP3
  8. Set up your Newsgroups Server (news.c2i2.com).
    If you don't have one, use the default.
  9. Open Communicator. The Profile Manager should automatically appear.
    In the Profile Manager:
    Choose the name of the POP3 account you just configured.
    Click Start Communicator.
  10. In the Password Entry window, type the password for your email account.
  11. Communicator appears with your mail configuration for POP3.

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Setting Up Mail in Netscape 4.0

When you first install Netscape 4.0, you will have the option to set up your mailbox by entering your POP3 host (mail.c2i2.com), your SMTP host (mail.c2i2.com), and your user name. Your user name is the part of your email address before the "@" sign.

To edit your mail preferences in Netscape:

  1. Select Preferences from the Edit menu.
  2. Select Mail & Groups. (If you do not have Mail & Groups as an option, you have installed the stand-alone version of Netscape. In order to use Netscape as a mail client, you need to install the full version of Netscape with Messenger Mailbox).
  3. Select Mail Servers, and enter your POP3 host (mail.c2i2.com), your SMTP host (mail.c2i2.com), and your user name. Your user name is the part of your email address before the "@" sign. 

Netscape allows you to create multiple email boxes with unique passwords, to allow different users to share the same computer.

  1. From the Netscape Program Group, select Utilities > User Profile Manager.
  2. Select New to create a new profile.
  3. You will have the option to enter your POP3 server (mail.c2i2.com), SMTP server (mail.c2i2.com), NNTP (news.c2i2.com), user name, and email address. Your NNTP setting may be optional.
  4. You are now ready to receive and send mail using Netscape Mail.

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Setting Up Mail in Netscape 3.0x

  1. Select Mail And News Preferences from the Options menu.
  2. Click on the Servers tab.
  3. In the Outgoing Mail (SMTP) Server field, enter the name of your SMTP host (mail.c2i2.com). In the Incoming Mail (POP3) Server field, enter the name of your POP3 host (mail.c2i2.com). 
  4. In the POP3 User Name field, enter your user name (the part of your email address before the "@" sign).
  5. Click on the Identity tab. Enter your personal information.
  6. You are now ready to receive and send mail using Netscape Mail.

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Setting Up Mail in Microsoft Exchange/Windows messaging

The first time you run Microsoft Exchange/Windows Messaging, you will have to add an Information Service to a User Profile in order to be able to send and receive mail. Before you can add any information, the service must be installed.

  1. When the Windows Messaging Setup Wizard appears, make sure the Internet Mail item is checked under Use The Following Information Services; then click Next.
  2. Specify whether you will be connecting to the Internet mail service via a Modem or via a Network, then click Next.
  3. In the Specify The Name box, enter the name of your POP3 server (mail.c2i2.com). Click Next.
  4. Choose either Off-Line operation (if you'll be using a modem), or Automatic (if you're on a network). Click Next.
  5. Enter your Email Address and Your Full Name in the spaces provided; click Next.
  6. Enter your Mailbox Name (the part before the "@" sign in your email address) and Password, in the spaces provided. Click Next.
  7. You can change the location of your Personal Address Book if you prefer, or accept the default. If you already have a compatible Address Book, type in or browse to the path of your Address Book. Click Next.
  8. Repeat step 7 for your Personal Folders, where your message files will be kept. Click Next.
  9. On the last page of the Setup Wizard, click Finish.
  10. You are now ready to receive and send mail using Microsoft Exchange.

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General Information on authentication of Outgoing Mail:

There are 2 ways to accomplish authentication. Always check your mail (Use "send and receive" or "check mail") before you try to send outgoing mail. You can take as long as you wish to compose or write mail, but if the time exceeds 10 minutes, you'll need to check mail once before sending. The second alternative is to set your email software, if it has the capability, to "Allow Authentication."

For example: In Eudora select "Tools," then "Options," then "Getting Started." Make certain the "Allow Authentication" box at the bottom of the dialog box is checked.

Please note The full version of Eudora is now available for free at http//www.eudora.com

In Outlook and Outlook Express, it can be found in the Tools | Accounts |(account) | Properties | server tab.  Here you can select the option "My server requires authentication.". 

Other mail clients may offer the option to receive before they send,

which will also avoid this error.

To see if other email clients, or your version supports authentication, use the Help Menu item and search on the word "authentication."
 

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