|Does C2I2 have local dial-up access?
||We sure do. See the full list
of nationwide dial-up
numbers. We serve all
states except Alaska and
|Does C2I2 offer on-line registration?
||No. we'd much rather meet
with you in person. We have
a full service sales
office in Sierra Vista
or call 1-800-551-0919 for
sales help 24 hours a day.
|What software does C2I2 have?
|Does C2I2 have 800 service?
|Will C2I2 bill me monthly?
||Indeed we do. Our payment
terms require payment by check, money order or Visa, MC, or AMEX or Discover. If
you'd like, we can arrange to automatically charge your credit card. Advance payment for a
year's service does get you a "baker's dozen" 13th month FREE. C2I2 cannot
arrange to accept automatic checking account payments.
NOTE: We bill by email or automatic credit/debit charge. Customers desiring
a mailed invoice will be assessed an additional monthly charge of $2.
|When are credit cards billed?
billing cycle is the 5th of each month. We can arrange to bill monthly, semi-annually or
annually. Accounts signing on in the middle of the month will receive pro-rated billing
for their first month of service.
|How are we billed?
billing method is by Email. Email invoices go out during the first week of each month. We
can also automatically charge your credit/debit card if you'd prefer.
A $2 per month surcharge applies for personal
dial-up customers who desire billing through regular USPS mail.
|Why are there parenthesis around the balance
due on my Email invoice?
||For some reason your account
has a credit on it. Perhaps you prepaid or overpaid on your account in an earlier month.
Maybe we accidentally applied some other payment to your account.
In any case, the
parenthesis indicate a credit, not a balance due.
|What if I have questions about my bill?
||Whenever possible, please
Email your billing questions to:
Please include your day time phone number so that we can
call you if necessary. Just give us your name and C2I2 account number with a clear concise
statement of the problem. We'll research the issue and get back with you, usually within
one or two business days.
|Does C2I2 provide tech support?
Most common technical questions are
answered in the set-up software and documentation. Perhaps the best source of
assistance is the "HELP" menu item located at the top of
most screens in most programs.
Technical support is also provided
free of charge via a toll free number. 1-800-444-8192.
|Does C2I2 design WEB pages?
do! Full WEB site and graphics design and development as well as
domain naming and hosting services are available. Take a look at
our business service site at: www.c2i2business.com.
|Can we make our own home page and put it on
||You can indeed. See the
"Your Own Home Page" section on this site.
|Can we change our password?
You can change your email password by logging onto our web based
email site. mail.c2i2.com. Be
sure to look at "Preferences." You'd be surprised at how
much you can do with your Web-based Email!
Call our office to change your
|What is C2I2s modem speed?
||Our points of presence (POP)
in Sierra Vista, Casa Grande and Yuma are capable of handling any modem speed up to the
limits of 56K circuits.
|Are extra e-mail addresses available?
||Yes. Extra e-mail address
are available for an extra $3 per month per e-mail. There is no set-up fee for an
additional e-mail address.
|Does C2I2 offer added storage space?
||Yes. Extra megs of storage
are sold in blocks of 5 megs for dial-up customers. The cost of each additional 5 meg
block is $3.00 per month per block.
|Does C2I2 offer Internet Classes?
do. In fact, c2i2 offers hundreds of on-line classes on
hundreds of topics including the Internet, computers and software.
Take a look here
for more info.
|Can I use CGI Scripts
on my personal web page?
||Sure. Personal users
wishing to run CGI scripts will need to create a cgi-bin
directory within your public_html directory and make sure that the
directory and CGI scripts are set with permission for the public
Please Note: c2i2.com is unable to offer
free technical support or
instruction for personal web pages or scripts. We do not provide
scripts for use on personal web pages. An excellent source of free
scripts and information on their use can be found at Matt's
Script Archive, or by searching Yahoo for CGI
scripts. Assistance with web page design and/or scripting is
available at the rate of $40 per hour by contacting Bart at email@example.com.
|Why is there a set up
||Most of the costs of
setting up accounts is "Up Front" We have overhead
expenses that are specifically related to setting up an account.
If we charge them to you up front we are able to offer you a lower
monthly rate. If we charged them as part of our monthly fee, you'd
be paying your "set up" fee for as long as you had the
account. Some providers do just that. They offer "free"
hours but charge you more in the long run.
|How do I import
Netscape Bookmarks over to Internet Explorer?
All you have to do is
click the File menu, and then click Import and Export. Now the
Import/Export Wizard will appear on your screen. Click
"Next" and the Wizard will give you a choice of
importing or exporting Favorites, etc. The words "Import
favorite" should be highlighted. If it is, click on
The next box you see
should be set to automatically import the Bookmarks from Navigator
If not, just use the "Browse" button to find them.
All you do now is hit
"Next" to complete the operation.
will credit one month toward your c2i2 Internet service fees for
referral of each new customer who signs up with c2i2.com. There
are a couple of requirements in order to get the credit. Here's
how it works.
recommend c2i2 to a friend and give them your name or User
ID, (login name) or c2i2 email address.
friend signs up and gives your name, User ID or c2i2 email
address to the sales agent at the time of sign up.
both you and the customer you referred are still in
good standing (Payments up to date and still a c2i2
customer) after 2 months, we will credit one month toward
your account the following billing cycle for each customer you
referred who signs up for service.
will also save your friends $10 because any new
customer signing up under this program will have half the
set-up fee of $20 waived (Applied as a $10 credit in the third
month of paid service. See item 9.)
the new customer you refer pre-pays the first three months of
service, you both get your credit right away!
protect privacy, should your referral not be a current
customer in good standing at the time you expect a credit, we
will only be able to tell you that the referral credit could
not be processed.
cannot honor retroactive referrals nor deal with referral
claims made after the time of sale.
offer not available for former customers with an outstanding
balance owed to c2i2 or who have been a c2i2 customer within
the preceding 3 months.
Credit cannot be
combined with other set-up fee waivers or discounts for new
customers. (If we didn't charge a set-up fee in the first
place we can't give you the credit too.)
really appreciates your business and your referral of our service
to others. We reserve the right to modify or end this program at
Get your friend to sign
up on-line right now!
The C2I2 primary billing method is Email Invoice. On or
about the 5th of each month C2I2 will Email an invoice to the Email address you specify at
the time of sign-up (normally YourLogin@c2i2.com). Automatic credit card billing is also
available. Advanced payments required at sign-up include the set-up fee for
the account type you purchase and the first months service fee. These advanced fees
may be paid by cash, check, money order or credit card (Discover, VISA, MC or AMEX).
It is important that you have a working Email account that
you check at least monthly in order to avoid interruption of service. You must inform us
at firstname.lastname@example.org if you wish us to send your
bill to an address other than your primary c2i2.com email address.
PLEASE ADVISE YOUR SALES AGENT IF YOU WOULD LIKE TO
HAVE YOUR BILL SENT TO A DIFFERENT EMAIL ADDRESS.
Monthly service fees are due and payable upon receipt.
Accounts which become more than 15 days past due are
subject to service disablement, cancellation, and/or referral for collection at C2I2
option. c2i2.com may charge late payment fees and fees for reconnecting accounts disabled
for non-payment. Please Email C2I2 billing at email@example.com or if Email is not
possible, call 1-800-551-0919 should special circumstances exist which may impact your
ability to make timely payment on your account.
For the most efficient service on your billing
questions, or to make changes to your billing method please EMAIL. Every effort is made to
answer your Email within 24 hours.
Questions about your bill can also be handled
by calling C2I2 Accounting at (520) 515-9322. Please expect to be asked for a call back
phone number. We will get back to you as soon as we have researched the issue.